What Community mapping tools should you be using?
Posted in Social media on November 5th, 2009 by Glenn WhiteHopefully you know what kind of communities you are looking for and the language your audience use, but how do you use this to best find the communities you want? Well there are plenty of tools out there and here are some of the most commonly used tools here in the Qube office.
Google search
Obviously Google is a good place to start! Typing in the kind of community you are looking for will get you some results but check out the filter options for a more refined search (see below). You can then see just results from forums or blogs and change how recently they were updated. This is always my first port of call and its flexibility should cover a large amount of your communities, especially those that fall outside the big social networking sites.

Twitter search
Searching Twitter is a great place to find up to the minute thoughts and feelings on a topic. Twitter has two ways of searching, Twitter search and Find People. Find people will get you names based around the terms you have searched for but the real power of Twitter is its search tool which will find everyone that has mentioned your term in the last fortnight. Remember you can refine your results with the advanced search options like below. Twitter is a great way for finding influencers around your target audience.

Facebook search
Facebook has had a recent overhaul to allow more Twitter like search results. You can filter your results into people, pages, groups and updates. Make sure you look across a range of these to find the best communities and influencers.

Social Seek
A desktop app that will search across a variety of popular social networks and blogs and pull in the results. The nice thing about this app is it will also give you charts and visualisations as well as allowing you to export the data, this can be really useful when trying to analyse a community or term.

Brandwatch
The only paid for service on this list but if you want continued and extensive community finding it is a great tool. Especially recommended for high end users just make sure you have a clear set of defined terms you want to find communities around.

Tools are just the start of any community mapping and they still require a high level of care and attention. The communities you find will only be as good as the words you put in so make sure you thoroughly semantically map your audience. A combination of these tools should get you to the majority of places your audience is talking but just incase you want to try a few more tools to really maximise your coverage here a few more: IceRocket, BlogPulse, Omgili, Delicious and Blinkx.
Let me know if you have any other preferred tools or why you use these tools in the comments




November 6th, 2009 at 9:51 am
Nice introduction to audience discovery tools. A few of my favourites to add are Technorati (the obvious one for blogs), http://wefollow.com/, http://www.samepoint.com/, http://socialmention.com/ (gives nice sentiment data and author insight), and definitely the Twitter directory http://www.twellow.com/